About Us
A Message From Our Founder, Michael Lu
I grew up with my grandmother in the 1970s in Shanghai, China. I was the last of nine grandchildren she helped raise, and some of my dearest memories come from the time we spent together, just the two of us. We talked, laughed, and cherished the little moments of life. For over ten years, she was my protector, and I was her joy. She passed away a year before I started university, which I know would have meant a great deal to her if she had known.
My grandmother’s love, presence, and care left a lasting mark on me. When I faced a career transition in 2012, it was her memory that inspired me to start a home care company. Through her, I found a passion: to build a care model that not only helps people live safely at home, but also brings them joy, dignity, and human connection along the way.
At CareHop, we aim to make life a little easier, not just for those in need of care but also for their families and the caregivers who support them. Let us bring peace of mind, and most importantly, a little sunshine into your home.
Why We Started
Home is sacred.
It’s where people feel safe, connected, and whole, whether they’re growing up, healing, or aging. It’s no surprise that 90% of adults over 65 want to stay in their homes as they age¹, and children with complex medical needs experience better emotional outcomes and fewer hospitalizations when they receive care in the comfort of a familiar home environment².
Yet too often, families are forced to choose: get the care they need, or stay in the home they love. It doesn’t have to be that way.
CareHop was founded in 2012 to close this gap, so no one has to choose between care and comfort. We bring sunshine to your home, helping people of all ages live fully, joyfully, and with dignity in the place they belong: home.
Our Future
A world where home remains an option for all, at every stage of life.
This vision reflects our unwavering belief that everyone deserves the dignity, comfort, and joy of home, no matter their age or condition.
What We Do
We deliver compassionate, high-quality care that enhances the health and well-being of individuals and families—right in the comfort of home.
Our mission is to bridge the gap between health care and home by providing personalized, dignified support that fosters independence, peace of mind, and joy at every stage of life.
Our Values
1Care
We are empathetic, detail-oriented, and always go the extra mile because we truly care.
2Excellence
We pursue the highest standards through continuous improvement and evidence-based practices.
3Family
We foster a warm, inclusive culture where everyone feels supported and a true sense of belonging.
4Enabling
We create the conditions for our team, clients, and families to grow, thrive, and live with independence.
How We Deliver Our Promise
Exceptional Care Starts with Exceptional People
We handpick caregivers for their compassion and dedication, train them to the highest standards, and empower them to deliver care that is skilled, personal, and heartfelt.
Personalized Support and Clinical Oversight
Every client has a dedicated Care Manager and regular nurse checkups, ensuring proactive health monitoring, early issue detection, and personalized support that evolves with your loved one’s needs.
Consistent Care Teams That Build Real Trust
We prioritize consistent caregiver assignments, matching your loved one with people who not only meet their needs but also build genuine connections, fostering lasting bonds and deeper trust.
Meet Our Team
Learn more about the dedicated professionals who bring CareHop’s mission to life every day.
Client Bill of Rights
As a client, patient, family member, substitute decision-maker or caregiver, you have the right to expect that every CareHop employee, including everyone in management, shall respect and promote your rights as listed in our Client Bill of Rights.