Stay Home. Stay Independent. Stay Connected.
CareHop Connect
Why Families Love It
Comprehensive Health Profile
We start with a friendly conversation to learn about your health, lifestyle, and routines.
Secure Family Portal
Stay in the loop with access to our secure online portal, where you’ll find everything you need.
Personilized Care Coordination
Consistent guidance and follow-ups to make everyday health management easier.
Medication Support
Our team helps review and organize prescriptions to ensure safety and understanding.
Speak with Nurses
Phone support for health concerns, symptom management, and clear next-step guidance.
Wellness Check-Ins
Scheduled wellness checkups to track health status and identify issues early.
Frequently Asked Questions
What is CareHop Connect and how does it work?
CareHop Connect is a preventive health service that pairs people with dedicated nurses who check in by phone. Through regular conversations, medication reviews, and wellness assessments, our nurses identify health changes before they become emergencies. With complete continuity of care, every observation and concern is tracked, preventing any gaps or delays. Families receive updates through our secure portal, while clients maintain their privacy and independence. It’s professional health support that respects boundaries and prevents crises.
What issues can I call a nurse about?
You can call about non-emergency health concerns such as fever, cold and flu symptoms, medication questions, wound care, chronic condition support, mobility or fall-related concerns, behavior changes, and general “is this normal?” questions. Our nurses offer practical guidance and help you decide what to do next.
Is CareHop Connect the same as telehealth or a doctor visit?
No. CareHop Connect provides nurse-led advice, not medical diagnosis. Our nurses help you assess symptoms, understand risks, and determine whether you need a doctor, urgent care, or home care. It’s a trusted first step for quick answers and peace of mind.
Who are the nurses providing support?
All CareHop Connect nurses are licensed Registered Nurses and Registered Practical Nurses with clinical experience in senior care, chronic conditions, and family health. They’re trained to provide safe, evidence-based guidance.
Can CareHop Connect replace in-person care?
No. It’s designed to support, not replace, in-person care. Many families use it as an extra layer of safety between appointments or visits.
When should I call CareHop Connect instead of going to the ER?
CareHop Connect is ideal for issues that are uncomfortable, confusing, or worrying, but not life-threatening. For emergencies such as chest pain, severe bleeding, difficulty breathing, or loss of consciousness, always call 911 immediately.
Can family members also use CareHop Connect?
Yes. With your permission, approved family members can access the secure Family Portal, where they can stay updated on your care, view important information, and receive nurse guidance when needed — offering peace of mind for loved ones who live far away.