{"id":229,"date":"2020-08-11T13:12:19","date_gmt":"2020-08-11T17:12:19","guid":{"rendered":"https:\/\/carehop.ca\/?page_id=229"},"modified":"2025-07-10T14:27:09","modified_gmt":"2025-07-10T18:27:09","slug":"policies","status":"publish","type":"page","link":"https:\/\/carehop.ca\/fr\/policies\/","title":{"rendered":"Policies"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#d9005e\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/carehop.ca\/wp-content\/uploads\/CareHop-bg-sm.png\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#fffff7&Prime; custom_padding=\u00a0\u00bb45px|45px|45px|45px|true|true\u00a0\u00bb border_radii=\u00a0\u00bbon|16px|16px|16px|16px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1>Policies<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb link_text_color=\u00a0\u00bb#333333&Prime; custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<div style=\"display: flex; flex-wrap: wrap; gap: 40px;\">\n<ul style=\"flex: 1; list-style-type: disc; padding-left: 20px;\">\n<li><a href=\"https:\/\/carehop.ca\/wp-content\/uploads\/RA-00-PL-001-Accessible-Customer-Service-Policy.pdf\" target=\"_blank\" rel=\"noopener\">Accessible Customer Service Policy<\/a><\/li>\n<li><a href=\"https:\/\/carehop.ca\/wp-content\/uploads\/RA-00-PL-004-Accessible-Information-and-Communication-Policy.pdf\" target=\"_blank\" rel=\"noopener\">Accessible Information and Communication Policy<\/a><\/li>\n<li><a href=\"https:\/\/carehop.ca\/wp-content\/uploads\/IM-PC-PL-002-Public-Access-and-Disclosure-Policy-2.pdf\" target=\"_blank\" rel=\"noopener\">Public Access and Disclosure Policy<\/a><\/li>\n<li><a href=\"https:\/\/carehop.ca\/wp-content\/uploads\/OC-00-PL-003-CareHop-Code-of-Conduct-and-Respectful-Workplace-Policy.pdf\" target=\"_blank\" rel=\"noopener\">Code of Conduct and Respectful Workplace Policy<\/a><\/li>\n<li><a href=\"https:\/\/carehop.ca\/wp-content\/uploads\/OC-00-PL-002-CareHop-Code-of-Ethics-1.pdf\" target=\"_blank\" rel=\"noopener\">Code of Ethics<\/a><\/li>\n<\/ul>\n<ul style=\"flex: 1; list-style-type: disc; padding-left: 20px;\">\n<li><a href=\"https:\/\/carehop.ca\/wp-content\/uploads\/IM-PC-PL-001-Privacy-Confidentiality-and-PHIPA-Compliance-Policy-1.pdf\" target=\"_blank\" rel=\"noopener\">Privacy, Confidentiality and PHIPA Compliance Policy<\/a><\/li>\n<li><a href=\"https:\/\/carehop.ca\/wp-content\/uploads\/CC-CR-PP-005-Patient-Bill-of-Rights-Compliance-Policy-and-Procedure.pdf\" target=\"_blank\" rel=\"noopener\">Patient Bill of Rights Compliance Policy and Procedure<\/a><\/li>\n<li><a href=\"https:\/\/carehop.ca\/wp-content\/uploads\/CC-CR-PP-001-Client-Rights-Responsibilities-Policy-and-Procedure.pdf\" target=\"_blank\" rel=\"noopener\">Client Rights &amp; Responsibilities Policy and Procedure<\/a><\/li>\n<li><a href=\"https:\/\/carehop.ca\/wp-content\/uploads\/CC-CR-FC-001-CareHop-Access-to-Health-Records-Request-Form.pdf\" target=\"_blank\" rel=\"noopener\">Access to Health Records Request<\/a><\/li>\n<li><a href=\"https:\/\/carehop.ca\/wp-content\/uploads\/CC-CE-PP-001-CareHop-Client-Feedback-Complaints-Policy-and-Procedure.pdf\" target=\"_blank\" rel=\"noopener\">Client Feedback &amp; Complaints Policy<\/a><\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Policies Accessible Customer Service Policy Accessible Information and Communication Policy Public Access and Disclosure Policy Code of Conduct and Respectful Workplace Policy Code of Ethics Privacy, Confidentiality and PHIPA Compliance Policy Patient Bill of Rights Compliance Policy and Procedure Client Rights &amp; Responsibilities Policy and Procedure Access to Health Records Request Client Feedback &amp; Complaints [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-229","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Policies - CareHop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/carehop.ca\/?page_id=229\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Policies - CareHop\" \/>\n<meta property=\"og:description\" content=\"Policies Accessible Customer Service Policy Accessible Information and Communication Policy Public Access and Disclosure Policy Code of Conduct and Respectful Workplace Policy Code of Ethics Privacy, Confidentiality and PHIPA Compliance Policy Patient Bill of Rights Compliance Policy and Procedure Client Rights &amp; 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